Frequently Asked Questions

Everything you need to know about your Ecoy experience.

What materials are used in Ecoy products?

We prioritize sustainability and comfort by using premium, eco-friendly materials such as organic bamboo, recycled textiles, and FSC-certified wood for our home essentials.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day risk-free trial on all bedding and home goods. If you are not completely satisfied, you can return your items for a full refund, no questions asked.

Are your products machine washable?

Most of our textile products, including our bamboo sheets and comforters, are machine washable. We recommend using a gentle cycle with cold water and eco-friendly detergent.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and Australia. We are working on expanding our reach to more countries in the near future.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.