Returns & Exchanges

At Ecoy, we want you to feel completely at home with your purchase, which is why we offer a 30-day trial period on most items to ensure they meet your comfort standards. If you are not entirely satisfied, we provide a streamlined return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

• 3.
  Package with Care

  Place the items in their original packaging or a secure box, ensuring all tags are attached and the product is in its original condition.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; your refund or store credit will be processed within 5-7 business days of receipt.